Privacy Policy

Last updated: January 1, 2025

1. Introduction

Travel Vistas Network ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information such as:

  • Name and contact information (email, phone number, address)
  • Travel preferences and requirements
  • Payment information for bookings
  • Passport and travel document information when required
  • Dietary restrictions and accessibility needs

Usage Data

We automatically collect certain information when you visit our website, including:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Device and operating system information
  • Referring website information

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our travel services
  • Process bookings and payments
  • Communicate with you about your travel plans
  • Provide customer support and assistance
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

  • Travel service providers (hotels, airlines, tour operators) to fulfill your bookings
  • Payment processors to handle transactions
  • Government agencies when required by law
  • Professional advisors and service providers under confidentiality agreements

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security audits and updates
  • Employee training on data protection
  • Access controls and authentication requirements

6. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Erase your personal data ("right to be forgotten")
  • Restrict processing of your personal data
  • Data portability
  • Object to processing of your personal data
  • Withdraw consent at any time

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Travel-related information may be retained for up to 7 years for legal and regulatory compliance.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us through our website contact form or customer service channels.

13. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer through our designated privacy contact channels available on our website.